The flower arrangements are unique and handmade, so no two will be the same. We do our best to make your order as faithful as possible to the product photos and descriptions, but in some cases, this may vary. To ensure that your order is delivered on the date you requested, we may make changes and substitutions to your order.
We strive to ensure that the replacement item is as similar as possible to the one ordered. In mixed flower arrangements, we will use the colors shown online, if possible, even if it means using flowers of equal or greater value. For unique flower arrangements, such as roses, sunflowers or lilies, we will do our best to match the flower type, but may substitute a different color.
Refunds and Returns.
Your satisfaction is our top priority. If you have any complaints or problems, please report the problem within five days of the requested delivery date, and we will do our best to correct any problem to your satisfaction. It is our sole discretion to provide a refund or an equivalently reasonable flower arrangement or gift basket as soon as reasonably possible. Clic here to contact us.